KNOWLEDGE

·Education

·Experience

• Bachelor’s degree in IT or Computer Science plus 3-6 years of practical experience. 
• Knowledge in TFS for managing Tasks, Requirements and Change Request
• Experience in project planning, timeline management, issue tracking, and implementation execution
• Practical experience in software implementations and existing system enhancements including business analysis; requirements, use case, and specification documentation; report development; testing; and training
• Innovative, creative, and extremely responsive with a strong sense of urgency
• Strong documentation skills
• Exposure to building collaborative relationships across functional areas
• SQL experience with knowledge of relational databases preferred
• Experience working in an Agile Development environment preferred
• Possesses a working knowledge with some relevant technologies, developer tools, development methods, systems and programming languages 

CORE BUSINESS/ ADMIN SKILLS

Performs administrative duties as assigned including:

• Provides status reports and time tracking as required by manager.
• Tracks work requests according to defined Application Support procedures.

Exhibits ability to effectively multi-task and prioritize assignments.

CONSULTING SKILLS

• Gathers and analyzes in-depth business requirements.
• Provides time estimates for programming solutions.
• Contributes to and reviews project plans to ensure project objectives are met.
• Practices effective consulting skills with Regional customers. 
• Elicits customer feedback on business issues as they relate to the business requirements.
• Manages single and sometimes multiple projects within discipline.
• Must be proactive in taking ideas to customers and work with them in determining how IST can assist with their business needs.
• Ability to introduce new technology concepts and how to apply it in stablished solutions.
• May act as a business advisor to other departments.
• Should be able to “think outside the box”, formulating original ideas.

PROJECT RESPONSIBILITIES

• Performs complex business and functional analysis.  Collects, understands, and transmits the requirements for internal applications, and translates these into functional specifications.
• Assist in enforcement of corporate projects deadlines and schedules.
• Creates and executes multiple projects; this includes development and management of work plans to meet changing needs and requirements.
• Identifies resources needed and assign individual responsibilities.
• Enforce project standards.
• Ensures project documents are complete, current, and stored appropriately.
• Lead the user acceptance testing process for internal applications. Ensure issues are identified, tracked, reported on resolved in a timely manner.
• Participates as trainer for end users.
• Ensures that project objectives are met and that all tasks are completed on schedule and within budget.
• Effectively sets expectations for project deliverables to project team/participants.
• Works effectively with business leaders to ensure accuracy of and to validate project deliverables.
• Be the primary contact for the Subsidiary and Region users.
• Assist the QA & Business teams with test case development in order to ensure testing aligns with business requirements.

FREEDOM TO ACT

• Independently develops application solutions to meet objectives.
• Plans tasks necessary to achieve objectives.
• Reviews plan and approach periodically with supervisor.
• Supervisor reviews completed work to ensure it provides a sound solution.
• Assignments are received both as tasks and objectives

COMMUNICATION SKILLS

• Conducts meetings with groups in the Subsidiary and Region in order to gather requirements.
• Negotiates, influences, recommends, and mediates skillfully in both oral and written communication.
• Demonstrates appropriate customer service and interpersonal skills, to all internal and external contacts.
• Develops effective documentation strategies for new standards, and processes.
• Researches and provides recommendations for specific business needs.
• Delivers effective and professional presentations to audiences of varying size and rank.

SUPERVISORY

• Serves as mentor to other team members.
• May oversee the work of others who are assigned to assist with a project or task and updates Manager as needed.